FAQ's

Frequently Asked Questions:

Does RocketTags work internationally?

Absolutely! Regardless of where in the world your lost items may be, the person who finds them can easily scan the attached RocketTags QR code, provided they have access to the internet. This seamless process ensures that you are promptly notified and can arrange the return of your valuables from any location.

Can I customize my RocketTags with business branding?

Indeed, RocketTags offers customization options to cater to your organisation’s preferences. If you wish to integrate your company’s branding for a cohesive corporate identity, get in contact with your RocketTags Account Manager to discuss custom design and manufacturing.

How can I register my RocketTags?

Registering your RocketTags is a breeze with our user-centric web application. Simply sign into your account, navigate to your dashboard, and you will find an intuitive interface designed to link your valuable items with their corresponding unique QR code IDs. This straightforward process is not only quick, but ensures that each valuable item you own is securely associated with a RocketTag, ready to facilitate recovery if necessary.

What happens if I lose an item with a RocketTag on it?

If someone finds your item, they can scan the QR code to access a form where they can leave their contact details. You'll then receive an automated email to let you know your item has been found, and you can organise its return.

Why does RocketTags seem so essential for school children's items?

Our focus on New Zealand’s primary and intermediate school children comes from understanding how easily items can be misplaced in busy school environments. RocketTags offers peace of mind to parents, knowing their children’s belongings can be easily returned if lost.

I’ve seen other products with QR codes for recovery; how is RocketTags different?

RocketTags is not just about recovery; it's about community and security. Our platform ensures that your information remains private, only facilitating contact through our secure system, and we offer a range of products designed specifically for different types of valuables.

How do I update my contact information on RocketTags?

You can update your contact information anytime through the RocketTags web application through the user dashboard. Just log into your account, and you can make the necessary changes so finders can always reach you on your current contact details.

Can RocketTags help with items lost in very remote areas?

While finding an item depends on someone coming across it, RocketTags maximises the chances of recovery by making it easy for finders to contact you. Even in remote areas, the global reach of the internet assists in reuniting you with your lost items.

I forgot my RocketTags account password; what should I do?

No worries! Just use the 'Forgot Password' feature on our login page, and follow the instructions to reset your password securely.

If you can't find what you're looking for, email our support team at support@rockettags.com