Dispute Resolution Policy

Effective Date: 26/09/2024

1. Contact Us First

If a dispute arises from your use of RocketTags, please contact us directly at support@rockettags.com to seek a resolution.

2. Mediation

If we are unable to resolve your concern informally, both parties agree to submit to binding mediation in New Zealand, before a neutral mediator.

3. Legal Recourse

Nothing in this dispute resolution policy affects your rights to pursue legal action in New Zealand's courts.

4. Additional Information

For any additional information or support in resolving disputes, you may contact the New Zealand Commerce Commission.