Privacy Policy

Effective Date: 26/09/2024

RocketTags ('we', 'us', 'our') respects the privacy of its users ('you'). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rockettags.com, use our mobile application, and interact with our physical RocketTags products. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Collection of Information

We collect information that you provide to us when you register on our site, update or add information to your account, participate in community discussions, or otherwise communicate with us. The personal information we collect may include:

• - Your name, email address, phone number, and physical address
• - Details of any items you have tagged with RocketTags, including descriptions of the items
• - Communications between you and a finder of your lost item

When a lost item is found, we collect the following information from the finder:

• - Name, email address, mobile number, and the location where the item was found
• - Type of device or item found, and other descriptive information provided by the finder

Finder's Consent:
By participating in the lost and found service, the finder of an item explicitly consents to the sharing of their information including their: name, email, mobile number, and location, with the owner of the lost item, in order to facilitate the return of the owner's valuables.

Information collected automatically includes:

• - Log data and usage information, such as your IP address, browser type, access times, and pages viewed
• - Device data, such as your computer's Internet Protocol address, your mobile device's unique identifier, and your device's operating system
• - Information collected by cookies and similar tracking technologies to track activity on our services

2. Use of Information

The information we collect is used to:

• - Provide, operate, and maintain our services
• - Improve, personalize, and expand our services
• - Understand and analyze usage of our services
• - Develop new products, services, features, and functionality
• - Communicate for customer service, updates, marketing, and promotional purposes
• - Process transactions and manage user accounts
• - Facilitate the recovery and return of lost items
• - Detect and prevent fraud

3. Disclosure of Information

Information may be shared as follows:

• - Service Providers: Information is shared with third-party vendors, including Supabase, MailGun, Shopify, and Klaviyo, who perform services on our behalf.
• - Legal Requirements: We disclose information where required by law or to protect rights and safety.
• - Business Transfers: Information may be transferred during business acquisitions or mergers.

4. Security of Your Information

We employ administrative, technical, and physical security measures to protect your information. Passwords and authentication are managed through third-party services such as Supabase, Vercel, and Google Auth, using encrypted and hashed methods.

5. Children's Privacy

We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

6. International Data Transfers

Information may be stored and processed in any country where we have operations or where our service providers are located, including South East Asia. We take steps to ensure that the data we collect is processed according to the provisions of this Privacy Policy and the requirements of applicable law wherever the data is located.

7. Your Rights

You have the right to access, correct, or delete your personal information. We provide mechanisms for updating, correcting, or removing personal and account information.

8. Cookies and Tracking Technologies

We use cookies to maintain session control, personalization, and user tracking. Users can control the use of cookies at the individual browser level. Consent for non-essential cookies will be obtained in accordance with applicable law.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically and will notify you of any changes by posting the new policy on our site.

10. Contact Us

For any questions or concerns about our privacy practices or this Privacy Policy, please contact us at support@rockettags.com.

11. Grievance Redressal

Users can lodge complaints about data handling by contacting us directly, and we will aim to resolve any issues promptly.